This team defines and ensuring our company processes from client delivery, finance, and Hr are working smoothly. Someone who is organized, thoughtful, and has the mentality to roll-up their sleeves get their work done will be a great fit for this team.


A Few Reasons You’d want to work here

  • Your work will have a tangible impact for the company

  • You will be reporting directly to the Chief Operating Officer

  • You’ll learn more about what it takes to operate a company by working directly under the COO

  • In this position you will be managing the Project and Delivery team

  • You will be interfacing with clients and internal leadership

 

Responsibilities

  • Ensure engagement deliverables are on-time and meet or exceed quality expectations

  • Develop a deep understanding and knowledge of requirements and solutions being provided

  • Select and on-board technology and research staff for new and existing engagements

  • Monitor, control and support service delivery for technical and content management professional services teams

  • Ensure compliance with Shore’s service delivery processes

  • Ensure engagements are conducted within the parameters of commercial arrangements to ensure profitability

  • Manage risks and issues related to execution of client engagements and escalate to stakeholders as per firm’s escalation procedures

  • Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into plans for client engagements

  • Produce and publish periodic client status reports to internal and client stakeholders informed and current with the state of their engagement

  • Identify potential opportunities for upselling within existing clients to refer to Shore’s products sales teams

 

Skills & Qualities Experience                      

  • Experience with project management tools and processes (e.g. JIRA, Agile)

  • Strong understanding of Project Management processes including budgets and staffing

  • Strong understanding of data acquisition, quality management, and distribution

  • Strong understanding and experience in technology including infrastructure and software development

  • A passion for ongoing Service Delivery process improvement

  • Previous experience as a Team Lead or demonstrable experience in leading virtual teams

  • Experience of managing 3rd parties and 3rd party delivered services

  • Excellent leadership and people management skills

  • Excellent written and verbal communication skills

  • Willingness to support and mentor junior staff

  • Excellent customer facing/customer service skills

  • Able to work under pressure and meet deadlines

  • Able to demonstrate a high degree of flexibility including out of hours working

  • Excellent organizational skills

  • Able to manage sensitive and sometimes confidential information

  • Self-motivation and able to take responsibility

  • Able to manage and prioritize and tasks and time efficiently

  • Able to demonstrate initiative and a proactive approach to daily tasks

 


If you're interested, we'd love to hear from you. Please submit the form below and we will be in touch if we think you may be a good fit.

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